ParagonCare supports its customers with product, system and application related services throughout the entire lifecycle of the asset. Blending the expertise of the multiple service divisions allows ParagonCare to offer anything from equipment repair and maintenance through to Total Equipment Management covering your company’s medical engineering requirements.
With a dedicated technical support call centre and over 50 service engineers on the ground across Australia and New Zealand, ParagonCare is on hand to maintain the efficiency of systems and extend their life expectancy with preventative maintenance programmes, repairs and upgrades.
All of our work is carried out by fully trained engineers to manufacturers certification, using genuine manufacturer parts only. So you can be sure that the service you receive is of the highest standard.
We understand the importance of delivering the highest levels of service to ensure that your patient lists are not disrupted and have a range of service offerings to meet your needs.
We offer a broad portfolio of service contracts to address unique maintenance challenges and financial needs. This allows you to choose the appropriate level of service to fit your in-house capabilities and meet your individual clinical, operational and financial goals.
Representing Wilhelm Integrated Solutions in New Zealand, ParagonCare offers high quality and innovating technology at competitive prices.
Wilhelm source products from all over the world, and ensure they are easy and intuitive to use. Our focus is creating the best working environment for clinicians enabling them to achieve better patient outcomes. REM SYSTEMS and Wilhelm formed a partnership in 2020 to provide a total operating solution in New Zealand.
We specialise in providing reliable, high-quality medical service support and technology management to the Medical, Scientific, Aged Care and Allied Health industry. Our team is dedicated to providing an efficient, effective service, facilitating a fast on-site response from our reliable team.
We provide a level of service support that extends far beyond mere repairs. Unique service solutions increase equipment uptime and keep processes running reliably.
Our service team conduct specialist maintenance procedures complying fully with Original Equipment Manufacturer (OEM) standards to ensure a secure investment for customers.
We offer warranty work for our approved OEM partners providing you with a professional and quality service.
The service team prides itself on an outstanding level of customer support both during the sales process and after sales support. Their wealth of experience and knowledge result in a superior level of support for both technical and product related issues.
