Service

Paragon Care supports its customers with product, system and application related services throughout the entire lifecycle of the asset. Blending the expertise of the multiple service divisions allows Paragon Care to offer anything from equipment repair and maintenance through to Total Equipment Management covering your company’s medical engineering requirements.

With a dedicated technical support call centre and over 50 service engineers on the ground across Australia and New Zealand, Paragon Care is on hand to maintain the efficiency of systems and extend their life expectancy with preventative maintenance programmes, repairs and upgrades.

All of our work is carried out by fully trained engineers to manufacturers certification, using genuine manufacturer parts only. So you can be sure that the service you receive is of the highest standard.

We understand the importance of delivering the highest levels of service to ensure that your patient lists are not disrupted and have a range of service offerings to meet your needs.

Repairs

We specialise in providing reliable, high-quality medical service support and technology management to the Medical, Scientific, Aged Care and Allied Health industry. Our team is dedicated to providing an efficient, effective service, facilitating a fast on-site response from our reliable team.

Maintenance

We provide a level of service support that extends far beyond mere repairs. Unique service solutions increase equipment uptime and keep processes running reliably.

Our service team conduct specialist maintenance procedures complying fully with Original Equipment Manufacturer (OEM) standards to ensure a secure investment for customers.

Contracts

We offer a broad portfolio of service contracts to address unique maintenance challenges and financial needs. This allows you to choose the appropriate level of service to fit your in-house capabilities and meet your individual clinical, operational and financial goals.

Warranty

We offer warranty work for our approved OEM partners providing you with a professional and quality service.

Our Service and Technology brands

designs for vision here...
insight here...

Application and Support

The service team prides itself on an outstanding level of customer support both during the sales process and after sales support. Their wealth of experience and knowledge result in a superior level of support for both technical and product related issues.

Dedicated support call centre
Nationwide service support with over 50 service engineers
Comprehensive support with experienced clinical application experts, engineers and support professionals

Product News

Paragon Care Acquires Medtek
Paragon Care is very excited to announce the acquisition of Medtek Pty Ltd, a specialist provider of high-quality biomedical engineering services and preventative maintenance for the....
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Service & Technology Management
Service & Technology Management by Paragon Care is a new business unit to encompass all of our service capabilities. The familiar entities, Electro Medical Group, Designs For Vision...
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Electro Medical Group acquired by Paragon Care
The Directors of Paragon Care Limited are pleased to announce the agreed acquisition of Electro Medical Group Pty Ltd, for a purchase consideration of $3.9 million in Paragon shares....
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