DVA RAP

Supporting the Independence and Wellbeing of Australian Veterans

ParagonCare is a trusted supplier under the Department of Veterans’ Affairs (DVA) Rehabilitation Appliances Program (RAP).

We deliver quality healthcare products and support services to eligible veterans, war widows, and their families, helping you live independently, safely, and with dignity at home.

What is RAP?

RAP covers a wide range of clinically assessed products, including continence items, mobility supports, daily living aids, and specialised medical equipment, all listed on the RAP National Schedule of Equipment.

Eligibility

  • Gold Card holders: For all clinically assessed needs
  • White Card holders: For conditions accepted by DVA

How Veterans Benefit

  • Delivered to the home: Supplies shipped directly to nominated address
  • Clinically assessed: Products prescribed based on individual needs

How to order

 

Check eligibility

  • Gold or white DVA card holders
  • Prescription from a healthcare professional

Order by email or fax

  • Email: DVA@paragoncare.com.au
  • Fax: 03 9770 2554

Submit a prescription

View our catalogue and download our form. Complete all required fields and submit via email or fax.

Download our Catalogue

We deliver to your door

  • Metro: within 2 working days
  • Regional/rural: within 5-10 working days

Reordering

Prescriptions are valid for up to two years and subsequent orders can be made by prescriber, beneficiary or nominated representative.

Why choose ParagonCare

  • National coverage: Multiple distribution centres across Australia
  • Veteran-centred: Services designed for dignity, comfort, and independence
  • Quality assured: Products sourced from trusted manufacturers and compliant with healthcare standards
  • Dedicated RAP support team: Assistance with product selection, ordering, and reordering
  • Discreet packaging options available: Deliveries packed for privacy and respect

Ordering & Customer Service Support

Our dedicated RAP support team is here for assistance and product guidance on:

  • Customer Service: 1300 382 727
  • Email: DVA@paragoncare.com.au
  • Fax: 03 9770 2554
  • Hours: Monday–Friday, 9 am–5 pm AEST

Order by Email

 

For More Information

Visit the Department of Veterans’ Affairs website for more information about RAP:

https://www.dva.gov.au/providers/programs-services-information-for-providers/rap-overview

Frequently asked questions

Who is eligible for DVA RAP products?

Veterans, war widows, or dependents with a Veteran Gold Card or White Card (for accepted conditions) and an assessed clinical need.

How do I order?

Ask your health professional to assess your needs and submit the relevant RAP order form to ParagonCare.

How are products delivered?

Prompt, direct-to-home delivery; discreet packaging.

Can I reorder?

Yes, eligible clients can reorder products as clinically required.