ParagonCare Orthopaedics is a distributor of innovative medical devices to the Australian and New Zealand medical community.

Formerly Surgical Specialties, a company that was established in 2006, with the aim of supporting healthcare professionals in delivering the best possible patient outcomes by providing access to innovative products from leading medical brands around the world.

Through clinically proven products, we have carefully constructed an innovative and diverse product range to match our customer needs in the following areas:

• Hip, Knee & Shoulder Arthroplasty
• Pain Management
• Infection Prevention
• OrthoBiologics
• Operating Room Products

Like most industries, the medical industry has largely moved online. There are many benefits to purchasing your medical and surgical supplies through online retailers like Paragon Care. The number of people who are looking to make purchases from either home or their workspace instead of going out shopping is constantly rising, and the online sale of medical equipment is going up.

With the coronavirus still so present in our everyday lives, is it workable to purchase medical products online, and are there any benefits to making your purchases this way? Many hospitals are also on the course now, and most of them are preferring to order their medical supplies through online channels, so let us briefly look at some of the benefits of purchasing hospital medical equipment online.

Plenty of variety

An online store is usually going to have more options for purchase than a brick and mortar retailer, and it will often also provide you with medical and surgical supplies in different colours or brands where a physical store might only stock one range. You will also be able to view stock from many medical equipment companies in Australia instead of just one or two and know that the online store will arrange shipping for you as well.

You stay up to date with new supplies

Another great benefit to doing your shopping for medical and surgical supplies online is that you are able to keep an eye on what new products are available, online websites are updated more frequently than the stock in a regular store and sometimes will even have an announcement to let you know when a new product is coming. New medical supplies may take time to reach the local stores and may force you to buy outdated ones, that is why it is important to procure your supplies from an online shop.

Convenience

When organising purchases online, you are free to shop at any hour of the day without concerns of closing times. This is great for individuals with erratic working hours who cannot guarantee that they will have time to go and visit a retailer in person before they close for the day. If you have a busy schedule, online will always be the way to go.

Privacy

There is also an added advantage of privacy when it comes to shopping online because the information about the type and quantity of purchases is only known to you and the online store, no competitor will know your move until the products are delivered.

Also, reputable sites will be well secured, allowing for safe transactions without the fear of being scammed. However, when shopping online, especially when making large purchases, it is always a good idea to look into the website you are purchasing from before hitting that buy button. There are lots of sites out there and it’s important to make sure you are buying from a reputable provider of medical equipment in Australia.

Customer Reviews

Another great way you can assure quality of the site and the products you are purchasing is customer reviews. When you shop for medical and surgical supplies online, you can find reviews from clients who have done business with that supplier before. This way you can access first hand information from clients who have already purchased equipment from the store and guarantee its quality before making a decision. This provision makes it a wise decision for you to look online every time you want to buy medical supplies, even if you are buying in person.

Cost-effective

Through online stores, it is a lot easier to browse different retailers in a short period of time to compare prices on specific products and even make multiple purchases from different stores. This is a lot harder in person and can result in you not getting the best deal for your medical and surgical supplies because it is easier and less time consuming to buy everything from one store without checking any others.

Shipping direct to you

Most of the online shops include shipping fees in the final price. After you pay the entire amount, the company will then collect your delivery address from their website and organise for shipping and delivery of your items.

For larger, bulkier items, the shipping prices can often be quite high so it is advisable to try and find an online store that is as close to you as possible to reduce the shipping charges. Even at the higher price though, the convenience of having your products shipped directly to where you need them cannot be overstated.

By embracing online shopping, you cut out a lot of the legwork in searching for and purchasing new medical equipment for your Australian business, you can also save a lot of money and guarantee that you are getting quality goods. So if you are looking for medical and surgical supplies, look no further than Paragon Care for all of your online supply and equipment needs.

In the medical industry, it’s important to make sure that all equipment, especially that which is shared between patients; is properly disinfected and maintained. Paragon Care understands how important proper disinfection is in any and all healthcare settings and can offer our clients both consumable and high quality equipment to help make sure their workplace is safe for both staff and patients. There are strict rules and guidelines that need to be followed when sanitizing equipment and when maintaining any medical device that may come in contact with multiple patients.

Health care environments are always going to be areas where dangerous pathogens or germs are able to be spread from person to person at an alarming rate if not mitigated appropriately. So it’s always important to make sure that all healthcare equipment is well maintained and santised both before and after use. How thoroughly equipment needs to be cleaned depends on how it is used.

Non-Critical

A medical device in this category only needs to be cleaned when visibly soiled or on a regular basis, such as between patients. Though it would also need to be cleaned especially after contact with a patient who may have a risk of contamination. Only a low level disinfectant is required for any healthcare equipment in this category.

These devices either do not come in direct contact with a patient, or only touch the outside of clean skin.

Semi-Critical

This category is for a medical device that comes into contact with mucous membranes such as those found in the nose, pharynx or esophagus or non-intact skin. This kind of healthcare equipment needs to be cleaned with high-level disinfectant, which kind of disinfectant you use will depend on the material that the device is made of as using strong chemicals on certain materials can degrade its quality.

Critical

This final category refers to medical devices that need to be fully sterilized before use on each patient due to the high risk of pathogen exposure. Sterilization is different to standard disinfection because it is designed to kill all microbial life, usually by steaming the relevant healthcare equipment in extreme heat. This section includes surgical equipment, catheters, and implants. Essentially, any equipment that comes in contact with any sterile body tissues and fluids, such as internal organs or the cardio-vascular system. Devices that are made mostly of plastic cannot be steamed as the martial is too fragile and may begin to melt under the heat. Therefore it can also be sterilized using chemical sterilants.

Regardless of what category your healthcare equipment falls into, it’s important to follow the relevant disinfection requirements to make sure that all any medical device you have is properly cleaned and maintained. After years of sterilization though, it is always possible that your equipment will begin to degrade and in this instance you will need to hire a technician to maintain your equipment or fully replace it.

At Paragon Care, we believe in supporting our customers throughout the entire life cycle of an asset. So any of your equipment that needs to be maintained or repaired due to extensive disinfection we also offer maintenance with our team of over 50 technicians across Australia and New Zealand, all of whom are fully trained to manufacturer’s certification.

We are trained in healthcare equipment repair and maintenance, and we also make sure to sanitize any devices that require santisation before sale and can guarantee that all products we offer are clean and ready for medical use. Making sure all your equipment is safe for use is more important than ever in the current climate.

For more information on the repair of healthcare equipment degraded by excess sanitization of the best type of disinfectant for each device, contact the team at Paragon Care today. We can help you with the process of maintaining your equipment, and providing you with products to help keep your current medical devices clean, including covers for parts that come in contact with patients and other products relating to infection control.

Time to upgrade your medical surgical supplies? Considering working with a new supplier? It’s a big decision to make — after all, the quality of your supplies has a direct impact on the level of patient care you can provide.

As an experienced supplier of medical equipment in Australia, Paragon Care is perfectly positioned to support you through all your equipment, device, and consumable needs. If you are looking to purchase surgical supplies, we encourage you to contact our customer service team for tailored advice and recommendations. In the meantime, continue reading to learn more about the types of factors we encourage our customers to consider when buying any type of equipment and supplies.

Use value

If you often find yourself wishing you had a certain piece of equipment in your medical facility, chances are you’ll get enough use out of it to make the purchase worthwhile.

However, when shopping for medical surgical supplies, it can be easy to fall into the trap of purchasing products you simply don’t need. While it would be great to offer your patients as broad a range of tests and services as possible, you also need to look at your facility from a business perspective and calculate the use-value.

Perhaps it would be more efficient to refer patients to a nearby clinic if they require a certain diagnostic test? Alternatively, maybe you will attract greater numbers of patients by purchasing equipment yourself. As a healthcare manager, your insight into this balancing act is valuable and should be considered.

Consider long-term cost

Medical equipment is like any other type of equipment in that the price of purchase goes beyond the upfront cost. You will also need to consider long-term maintenance costs, whether at some point you will need to invest in spare parts, the cost of powering electrical equipment, and more.

The advantage of working with an experienced supplier like Paragon Care is that we will be able to provide informed, tailored advice on matters such as these. You’ll feel far more confident about the overall financial cost of your purchase having spoken to one of our customer service representatives.

Availability of spare parts

While you may be able to find medical equipment online, there’s no guarantee that the supplier you’re buying from is going to be able to support you through the full life-cycle of the asset.

What does this mean? Well, if further down the line you’re in need of a spare part or two (and you probably will be) an email to an online supplier may simply go unanswered. Suddenly you’re stuck with a piece of equipment that doesn’t function and is taking up space.

Before making a purchase, check with the supplier that they are able to source spare parts that are Original Equipment Manufacturer standard.

Opt for a one-stop shop

Right now, all you might be looking for is a particular type of consumable or diagnostic device. However, it’s only a matter of time before you need to upgrade other equipment. Wouldn’t it be nice to have a single supplier who can answer all of your questions and meet all your equipment needs?

By opting for a one-stop shop, you are significantly streamlining your work as a healthcare manager. You’ll begin to develop a strong, professional relationship with your chosen supplier and they’ll be able to provide tailored recommendations for equipment based on their knowledge of your facility and patients.

Paragon Care’s portfolio of products is comprehensive and industry-leading. From diagnostic equipment to surgical supplies, we can support medical facilities of all shapes and sizes.

Service and support

Purchasing medical equipment in Australia is not a one-off transaction. In order to continue to provide high-quality patient care, your equipment will require ongoing maintenance and repairs.

With that in mind, purchasing medical surgical supplies and equipment requires you to step back and consider the entire life-cycle of an asset. The cost and availability of maintenance, repair, and service needs to be a factor in your decision making process.

Paragon Care dedicated Service and Technology team can support you from pre-purchase through to every aspect of ongoing repair and maintenance. By partnering with us, you can turn your full attention to the health and wellbeing of your patients, rather than spending time worrying about the accuracy and performance of equipment.

Paragon Care is driven to provide high-quality equipment and support to all our customers. For more information about our product portfolio and tailored recommendations regarding the medical surgical supplies your facility requires, contact the team at Paragon Care today.

ParagonCare Vision, formerly Designs for Vision, has introduced a wide range of new ophthalmic technologies and pioneered the application and use of these innovations.

Beginning in 1978 with an optical dispensing practice, founded by Richard Grills in Hurstville, NSW, the business initially focused on optical loupes for surgery and soon became the market leader. Phaco and vitrectomy systems were added, along with a range of intraocular lenses for cataract surgery.

By the mid 1980s, DFV - as it was known, had expanded to include a range of high quality ophthalmic diagnostic equipment to complement the surgical portfolio. These brands are represented to this day, and many continue to be market leaders.

Ophthalmology remains a cornerstone of our business, with a wide range of intraocular lenses and surgical systems for cataract surgery in particular. Among the many brands represented by ParagonCare Vision are the developers of the first prosthetic IOL (as well as the latest advances) and the innovators of many vitreoretinal and corneal procedures. Every need from instruments and consumables to state of the art systems is covered.

The optometry sector is fully supported with equipment from consultation essentials and vision tests through to the most sophisticated and advanced imaging systems available. Included are cutting edge technologies such as: OCT/SLO for retinal analysis; optical biometry and refraction diagnostics; dry eye assessment and treatment options.

ParagonCare Vision continues to work with our business partners and educational providers to deliver ever more advanced technologies for eye health. We provide products, training and support for professionals from student level through to eminent specialists. Our team of product specialists are regularly involved with guiding our clients through the operation and advantages of new products in the ophthalmic field.

At every level our ParagonCare Vision clients are assisted with training, technical assistance and specialised service support.

Immulab specialises in the production of Reagent Red Blood Cells (RRBCs), monoclonal blood grouping reagents and ancillary products for immunohaematology laboratories, and the exclusive Australian and New Zealand distributor of Immucor automated analysers. We also distribute and support the Immucor range of reagents, BioArray Genotyping and Blood Bank automation.

Immulab (and its former entities) has been engaged in the manufacture and provision of blood banking reagents and solutions to Australia since the 1930’s.

Immulab holds numerous contracts for large-scale supply of our range of liquid red cells, antisera and supplementary products with laboratories domestically and internationally. Transfusion laboratories globally benefit from our commitment to developing innovative and improved diagnostic reagents. Immulab has combined revolutionary technology with unique product design to produce the world’s best quality control products.

Our team of experts’ entire focus is on ensuring you have the proven products and complete diagnostic confidence to transfuse or transplant.

Like the Ulysses Butterfly we are Australian and unique.

That's the beauty of Immulab.

ParagonCare Medical Devices, formerly REM SYSTEMS, was established in 1981 to become the premier healthcare and medical supplies distributor in Australia, New Zealand and the South Pacific. We work closely with medical and veterinary professionals, so that we can enhance their reputation for efficient procedures and advanced treatment. By supplying products that are known for their quality and effectiveness, we help our customers to achieve better patient outcomes.

ParagonCare Medical Devices supplies Australia and New Zealand’s medical and surgical professionals with leading products and technologies that are designed to improve patient outcomes. Our range is comprehensive - it touches virtually every department within a hospital. Some of our products are also used for the home care of patients. Complementing our ability to supply existing products is our talent for creating products for newly identified needs. Our close relationships with leading medical and surgical product manufacturers allow us to fulfil most special requests.

The areas we cover include

• Orthopaedics and capital equipment
• Infusion therapies
• Operating theatre integration
• Medical and surgical
• Neonatal and paediatric
• Medical education

ParagonCare Medical Devices' product range for veterinary medicine grows every year and we have sales specialists dedicated to the veterinary market. We supply state-of-the-art products that assist with the care and treatment of companion animals, farm animals and horses.

The origins of critical care or the intensive care unit can be traced back to Copenhagen in the 1950s when doctors and nurses were grappling with the devastating effects of polio. At this time, the main way to treat patients suffering from respiratory failure as a result of the disease was via an iron lung, a mechanical respirator that stimulates breathing. Copenhagen had only one iron lung in the whole city — nowhere near enough to treat the estimated 6-12 people arriving at the hospital daily with respiratory failure.

Clinicians knew they had to come up with a new strategy to reduce the mortality rate, which was primarily affecting children. An anaesthetist by the name of Bjørn Ibsen proposed a new technique to help patients breathe. The procedure he invented — blowing directly into the lungs rather than creating a vacuum around the body that forced the lungs to expand — ultimately became the modern-day ventilator. During Ibsen’s time, the ventilator was very rudimentary and had to be controlled manually, bringing together hundreds of medical students who kept patients alive through round-the-clock ventilation.

This concept of physically grouping patients together who required the same level of constant, life-saving care was the origins of the modern ICU ward. Today, countless patients of critical care in Australia are treated using a ventilator, surrounded by patients in a similar condition. Of course, the critical care unit has come a considerable way in the past 70 years. Innovative technology has completely transformed how we treat patients for the better.

Critical care today

Today, a critical care unit looks nothing like the first efforts all those years ago. Patients rely on a variety of healthcare equipment to provide life-giving care, from infusion pumps to EKG machines.

The very nature of critical care patients means they are usually unable to ingest nutrients orally. This can be due to injury sustained to the mouth and jaw or the patient may be unconscious. In these situations, patients typically rely on enteral feeding to receive food. Paragon Care offers a complete range of oral nutrition and enteral feeding products to meet the needs of all patients and clinicians.

Infusion therapy is another common therapeutic invention for ICU patients. Patients who cannot receive medication orally benefit from this approach as do those who require medication in a controlled fashion. Patients admitted to the ICU ward are often extremely dehydrated — in this situation, intravenous fluids can be life-saving.

The risk of healthcare associated infection in a critical care ward is reasonably high, with many patients recovering from surgery or critical injury. Paragon Care’s range of hospital grade disinfection products mitigate this risk, protecting both patients and clinicians alike.

Naturally, patients admitted to the critical care ward are often in significant pain. Anaesthesia is required, as is anaesthesia delivery systems, needle guides, and speciality covers to reduce the risk of infection.

All of these products and more are included within Paragon Care’s comprehensive critical care healthcare equipment portfolio. For more specific information and guidance, healthcare professionals are encouraged to submit a product information request today.

Looking to the future of critical care

When we look back to where critical care started, it’s clear that we can expect intensive care to look quite different in the next decade or two.

Artificial intelligence, for example, is expected to have a substantial impact on how patients are treated. Monitoring devices will become more sensitive and provide early alerts to changes in a patient’s condition. As is the case with many industries, data is becoming an increasingly valuable asset within healthcare and may be able to one day predict how a patient will respond to treatment. Clinicians will be able to make timelier, more informed decisions, which is certainly a positive thing.

The Covid-19 pandemic put significant pressure in intensive care units. Lessons learnt over the past two years will no doubt help clinicians better triage patients and cope with unforeseen surges. This is particularly important as the instances of global pandemics are expected to only increase due to globalisation and the effects of climate change.

Ultimately, the future of critical care in Australia will likely see more tailored and less invasive care as we learn more about how patients respond to treatment and develop healthcare equipment that can perform life-saving functions at minimal intrusion.

It is the responsibility of a healthcare provider to ensure their equipment is in appropriate condition. After all, doctors and specialists rely on devices to diagnose and operate on patients. If the calibration of a machine is even slightly off, it can have a significant effect on the end outcome.

It’s not enough to simply hope that a device is in good working order or that an apparent fault fixes itself. Medical equipment repair provides confidence to both patients and clinicians that they can rely on diagnostic results and operational capabilities.

What’s the difference between equipment repair and maintenance?

While equipment repair and maintenance are two separate services, they are closely related. Equipment repair is conducted when there is an apparent fault with a device. Equipment maintenance, on the other hand, is an ongoing, scheduled service that can prevent the need for repair to even take place.

Equipment repair often involves replacing an entire part or taking apart a machine to work out what’s causing an underlying issue. Maintenance might involve following a checklist to tick off that each part of a device is in good working order.

How can you reduce the need for equipment repair?

There are several strategies you can implement to reduce the need for equipment repair.

To start with, as mentioned, equipment maintenance is very important. Only by following a recommended maintenance schedule can technicians pick up on minor issues before they become too significant and affect the operational capacity of a device.

There is also an argument to be made for investing in better equipment. While all types of equipment are prone to breaking down, it makes sense that the more well constructed your device is, the less likely it is to suffer ill effects from wear and tear. While better equipment may come at a higher upfront cost, there’s every chance you will save more money in the long run through reduced repair.

How often will my equipment need to be repaired?

The answer to this question really depends on the type of equipment and the quality of the device. Some devices will be used more often than others and therefore are more susceptible to everyday wear and tear.

There comes a point where the question you need to ask is: am I better off repairing or replacing this device?

Repairing can be more economical in the short term. However, if you’re finding that you constantly need to organise technician visits, replacement may be the preferred option. After all, each time your device is out of action, you will need to contact patients, rearrange appointments, and extend your waiting list. This process can have a significant effect on patient outcomes and the operational capacity of your facility.

Is medical equipment repair expensive?

Again, the answer to this question depends on your unique circumstances.

Firstly, consider where you have bought your equipment from. If your supplier is Paragon Care, we are proud to support our customers with product, system, and application related services throughout the entire lifecycle of an asset. This is one of the many advantages of working with a professional, experienced supplier.

On the other hand, you might choose to purchase your equipment from a company that doesn’t offer technical support. You will need to organise your own repair work, which can come at a significant cost. There’s also no guarantee that the technician has prior knowledge of your device or will use genuine manufacturer parts. This can be a costly mistake.

Consider the overall cost of working with a supplier before making your purchase.

How can I organise medical equipment repair?

With Paragon Care, this is easy. Our dedicated technical support staff and 50 plus engineers on the ground across Australia and New Zealand are available to help you with medical equipment repair and maintenance.

In addition, all of our work is carried out by technicians trained to manufacturers certification and using genuine manufacturers parts. You can rest assured that any repair work conducted on your devices will not interfere with functionality or accuracy.

As a leading provider of medical equipment in Australia, the team at Paragon Care knows how much our customers rely on medical equipment to help support positive patient outcomes. We take seriously our responsibilities to our clients and are happy to answer any and all questions you may have about our products and services. Contact Paragon Care today to learn more.

There comes a point in the lifecycle of an asset where you are faced with the choice to replace or repair. The significant cost of medical equipment means that many people choose to use medical repair services rather than purchase an entirely new device. But is this even the right choice from a long-term financial perspective, let alone considering the effects that your decision will have on patient safety and wellbeing?

Consider the following points when deciding whether to replace or repair ageing medical equipment.

Performance and reliability

Medical equipment needs to function as expected, when expected. The last thing you want is an important device malfunctioning or simply refusing to turn on when you have a long list of patients relying on it. Even if the issue can be fixed by a technician, you’ll still need to book in time for them to come visit — all the while patient numbers are stacking up. Trying to rely on a faulty device is essentially putting patient safety at risk.

A machine that malfunctions once in a blue moon is no particular problem. One that can’t go a few weeks without needing to be repaired is cause for concern and could be a sign you need to invest in a replacement.

Accuracy

Diagnostic equipment can still function without being entirely accurate, which is cause for concern for clinicians. Doctors and specialists depend on these devices to produce precise results, from which they can make informed treatment decisions.

If your equipment has been recently recalibrated by a technician only to produce inaccurate results a short time later, it may be time to purchase a new device.

Obsolescence

Medical equipment manufacturers are constantly coming up with innovative equipment and devices. While it’s not particularly feasible for healthcare providers to be continually investing in new equipment — particularly small, regional clinics — there comes a point at which current devices may become completely obsolete.

What does this mean from a practical perspective? Well, it will become increasingly difficult to source spare parts. Warranty will become an issue if it wasn’t already. Depending on the nature of the device and the healthcare services you offer, you may even find that doctors direct their patients to other facilities that have current, high-tech machinery.

There comes a point at which you simply need to consider upgrading your equipment and medical supplies in Australia, no matter how functional or accurate your current equipment is.

Cost

Finally, cost. We often talk about how expensive medical equipment can be upfront. But we rarely consider the long-term costs of purchasing and maintaining equipment and devices. This is known as the total cost of acquisition, or TCA, and it’s important to calculate before making any type of decision to purchase, replace, or repair equipment.

Paragon Care offers product, system, and application related medical repair services throughout the entire lifecycle of an asset. However, not all medical equipment providers do the same. If your supplier doesn’t support you in this manner, you might find calling a technician is a particularly expensive undertaking that you can’t financially afford to be doing every few weeks.

So, whilst purchasing new equipment may initially seem like the more expensive course of action, you’ll likely find that it’s better from a long-term budget perspective.

Your decision to replace or repair medical equipment will be made far simpler if you first and foremost purchase from a qualified and experienced supplier. Paragon Care is an industry-leading provider of equipment and medical supplies in Australia. Our local presence means we understand the types of challenges and opportunities currently facing Australian medical facilities and can provide informed, tailored advice on equipment purchase and servicing.

Our medical repair services are comprehensive, with a dedicated technical support call centre and over 50 service engineers across Australia and New Zealand. Whether you need advice on replacing an obsolete device or require immediate assistance repairing equipment, Paragon Care is here to provide support.