What to Consider When Researching Medical Equipment Suppliers Online

Like many other types of industries, medical equipment providers have a fairly significant online presence. While these companies might not necessarily sell their equipment and products via any type of online portal, most will have a website and potentially even a social media presence.

A quick Google of the term ‘medical equipment Australia’ will bring up countless companies, each offering similar products and services. So, how can you be sure that you’re working with the right supplier for your needs?

Continue reading to discover what you should be looking out for when researching medical equipment companies online.

Comprehensive product portfolio

Right now, you might be looking for a very specific product, like a point-of-care ultrasound machine, for example. But a few months down the track, who knows what other pieces of equipment your clinic might require?

For this reason, it’s well worth considering the long-term when researching medical equipment providers. This is particularly the case for clinics and hospitals that offer treatment across multiple specialities. If you can use the same provider to purchase your urology equipment and neonatal devices, it will make things a lot simpler from a logistical perspective.

Location

Usually, one of the main advantages of researching and shopping online is that you can do business with suppliers all across the world. This doesn’t really apply when it comes to medical equipment.

Medical equipment in Australia is regulated by the Therapeutic Goods Administration, or TGA. The TGA monitors the manufacturing, advertising, and selling of all medical devices throughout Australia. All equipment and devices must be approved by them before it can be used in a clinical environment.

Each country throughout the world has their own version of the TGA, but not all of these organisations follow the same standards. To ensure you are meeting all regulatory requirements, it’s important that you purchase medical equipment from companies approved by the TGA.

Great customer service

It goes without saying that any company you are working with in a professional capacity needs to have great customer service. This is particularly true of medical equipment suppliers. Even the most experienced healthcare managers are likely to have more than a few questions about equipment cost and capabilities. The last thing you want is to be left hanging for answers.

The company should be accessible, responsive, and professional. Check their website to see what kind of customer service they offer and what channels you are able to contact them via.

Service and technology

People love buying items online because of the convenience. They have limited interaction with the supplier and transactions tend to be very efficient and one-sided.

This is not particularly the experience you want to have with a medical equipment supplier. In fact, some would say the more contact you can have with your supplier, the better. After all, you are purchasing equipment that will be used to diagnose and treat sick patients. You need to trust in the accuracy and functionality of this equipment.

Before making a purchase or choosing to do business with a company, make sure that they offer full maintenance and repair. Often a particular supplier may look like the more attractive option because their prices are lower. Check carefully to see what they are offering as part of the sale — it’s unlikely to be an appropriate level of technical support.

Paragon Care is an established provider of medical equipment in Australia with an industry reputation for supplying quality equipment and offering excellent customer service. While our website contains comprehensive information regarding our products and service offerings, we encourage all interested customers to contact our friendly customer service team, who can provide you with in-depth advice tailored to your unique situation.