Frequently Asked Questions About Medical Equipment Repair

It is the responsibility of a healthcare provider to ensure their equipment is in appropriate condition. After all, doctors and specialists rely on devices to diagnose and operate on patients. If the calibration of a machine is even slightly off, it can have a significant effect on the end outcome.

It’s not enough to simply hope that a device is in good working order or that an apparent fault fixes itself. Medical equipment repair provides confidence to both patients and clinicians that they can rely on diagnostic results and operational capabilities.

What’s the difference between equipment repair and maintenance?

While equipment repair and maintenance are two separate services, they are closely related. Equipment repair is conducted when there is an apparent fault with a device. Equipment maintenance, on the other hand, is an ongoing, scheduled service that can prevent the need for repair to even take place.

Equipment repair often involves replacing an entire part or taking apart a machine to work out what’s causing an underlying issue. Maintenance might involve following a checklist to tick off that each part of a device is in good working order.

How can you reduce the need for equipment repair?

There are several strategies you can implement to reduce the need for equipment repair.

To start with, as mentioned, equipment maintenance is very important. Only by following a recommended maintenance schedule can technicians pick up on minor issues before they become too significant and affect the operational capacity of a device.

There is also an argument to be made for investing in better equipment. While all types of equipment are prone to breaking down, it makes sense that the more well constructed your device is, the less likely it is to suffer ill effects from wear and tear. While better equipment may come at a higher upfront cost, there’s every chance you will save more money in the long run through reduced repair.

How often will my equipment need to be repaired?

The answer to this question really depends on the type of equipment and the quality of the device. Some devices will be used more often than others and therefore are more susceptible to everyday wear and tear.

There comes a point where the question you need to ask is: am I better off repairing or replacing this device?

Repairing can be more economical in the short term. However, if you’re finding that you constantly need to organise technician visits, replacement may be the preferred option. After all, each time your device is out of action, you will need to contact patients, rearrange appointments, and extend your waiting list. This process can have a significant effect on patient outcomes and the operational capacity of your facility.

Is medical equipment repair expensive?

Again, the answer to this question depends on your unique circumstances.

Firstly, consider where you have bought your equipment from. If your supplier is Paragon Care, we are proud to support our customers with product, system, and application related services throughout the entire lifecycle of an asset. This is one of the many advantages of working with a professional, experienced supplier.

On the other hand, you might choose to purchase your equipment from a company that doesn’t offer technical support. You will need to organise your own repair work, which can come at a significant cost. There’s also no guarantee that the technician has prior knowledge of your device or will use genuine manufacturer parts. This can be a costly mistake.

Consider the overall cost of working with a supplier before making your purchase.

How can I organise medical equipment repair?

With Paragon Care, this is easy. Our dedicated technical support staff and 50 plus engineers on the ground across Australia and New Zealand are available to help you with medical equipment repair and maintenance.

In addition, all of our work is carried out by technicians trained to manufacturers certification and using genuine manufacturers parts. You can rest assured that any repair work conducted on your devices will not interfere with functionality or accuracy.

As a leading provider of medical equipment in Australia, the team at Paragon Care knows how much our customers rely on medical equipment to help support positive patient outcomes. We take seriously our responsibilities to our clients and are happy to answer any and all questions you may have about our products and services. Contact Paragon Care today to learn more.