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Service & Maintenance
One partner across the whole asset lifecycle
ParagonCare Service brings together the expertise of multiple service divisions to offer an end-to-end solution - from equipment install, and repair and maintenance through to Total Equipment Management covering all your biomedical engineering requirements.
Installation
From installation through to ongoing support, our dedicated team is with you at every step - empowering healthcare providers to improve diagnostic accuracy and deliver better patient outcomes.
Medical equipment is inherently complex, and so is the environment it operates in. That's why having a reliable supplier who provides knowledgeable, responsive support isn't just a convenience - it's a necessity.
Your Single Point of Contact for Service & Maintenance
Over 
Service Engineers on the ground across Australia & New Zealand.
Prevention Maintenance
Regular, proactive maintenance maximises uptime, extends asset lifespan and keeps your healthcare environment running without interruption.
Our experienced engineers identify minor issues before they escalate, helping you avoid costly downtime and protect critical processes.
Original Equipment Manufacturer
ParagonCare provides equipment manufacturers and their representatives with professional, high-quality service representation. Well regarded across the OEM community for our workmanship, we offer a cost-effective solution that eliminates the service risks associated with entering a new market or covering territories where local expertise is scarce.
Our nationwide workshop facilities are fully ESD-compliant and ISO 9001 certified, staffed by qualified engineers who deliver timely, reliable service - backed by the reputation of an established local partner.
Equipment Contracts
From a single device to an entire facility, our maintenance contracts give healthcare organisations and laboratories complete peace of mind - with coverage for both periodic and remedial maintenance tailored to your needs.
Where our engineers work
Biomedical Maintenance
Biomedical maintenance
ParagonCare is committed to the highest levels of after-sales support, because we believe maximum equipment availability directly drives maximum return on investment. Through accountable local service teams, in-country OEM-approved spare parts, and remote monitoring and diagnostics, we support healthcare providers, medical practices, aged care facilities and the general public across the full range of clinical equipment needs.
Our field service technicians are also available to deliver these same services on-site at your premises.
Equipment Contracts
Laboratory, Pathology & Scientific Services
ParagonCare provides comprehensive preventative maintenance and repair services for a broad range of laboratory and scientific equipment - from pathology and automated chemistry analysers to refrigeration, centrifuges, incubators, autoclaves and customised scientific equipment. Our local engineering specialists ensure your equipment stays operational with minimal downtime.
To learn more about our Laboratory, Pathology & Scientific Services maintenance agreements, speak to your local ParagonCare office or contact our team directly.
Laboratory Pathology & Scientific Services
Optical & Ophthalmic Services
The rapid advancement of ophthalmic imaging and surgical technology demands the highest level of expertise to maintain and support these systems. Our Service Engineers continuously train alongside suppliers to stay at the forefront of the knowledge our customers rely on - delivering responsive, efficient support across the full spectrum of care, from individually fitted magnification aids to the most sophisticated laser and imaging systems.
Our capabilities include complete practice installations, IT support, training, product updates and ongoing maintenance. Through our manufacturing partners, we also offer repair and refurbishment of ophthalmic surgical instruments and units, with all work completed to the highest certification standards.
Optical & Ophthalmic Services
Biomedical maintenance
ParagonCare is committed to the highest levels of after-sales support, because we believe maximum equipment availability directly drives maximum return on investment. Through accountable local service teams, in-country OEM-approved spare parts, and remote monitoring and diagnostics, we support healthcare providers, medical practices, aged care facilities and the general public across the full range of clinical equipment needs.
Our field service technicians are also available to deliver these same services on-site at your premises.
Biomedical maintenance
ParagonCare is committed to the highest levels of after-sales support, because we believe maximum equipment availability directly drives maximum return on investment. Through accountable local service teams, in-country OEM-approved spare parts, and remote monitoring and diagnostics, we support healthcare providers, medical practices, aged care facilities and the general public across the full range of clinical equipment needs.
Our field service technicians are also available to deliver these same services on-site at your premises.
Laboratory, Pathology & Scientific Services
ParagonCare provides comprehensive preventative maintenance and repair services for a broad range of laboratory and scientific equipment - from pathology and automated chemistry analysers to refrigeration, centrifuges, incubators, autoclaves and customised scientific equipment. Our local engineering specialists ensure your equipment stays operational with minimal downtime.
To learn more about our Laboratory, Pathology & Scientific Services maintenance agreements, speak to your local ParagonCare office or contact our team directly.
Optical & Ophthalmic Services
The rapid advancement of ophthalmic imaging and surgical technology demands the highest level of expertise to maintain and support these systems. Our Service Engineers continuously train alongside suppliers to stay at the forefront of the knowledge our customers rely on - delivering responsive, efficient support across the full spectrum of care, from individually fitted magnification aids to the most sophisticated laser and imaging systems.
Our capabilities include complete practice installations, IT support, training, product updates and ongoing maintenance. Through our manufacturing partners, we also offer repair and refurbishment of ophthalmic surgical instruments and units, with all work completed to the highest certification standards.
Urology Imaging & Treatment
We understand how critical it is to keep your patient lists running without disruption. Our dedicated engineers are available to handle all service, warranty, and preventative maintenance requirements - work carried out to manufacturer certification standards, using genuine parts only. You can be confident the service you receive meets the highest possible standard. Our comprehensive support team brings together clinical application experts, engineers, and support professionals to address your needs from every angle. From your very first contact through to on-site training with our clinical applications staff, we're with you every step of the way.
Compliance
All work is performed by fully trained engineers using only genuine manufacturer parts, with repairs conducted to manufacturer certification standards. You can be assured that every serviced device continues to perform at the high standard your patients and organisation depend on.
Frequently Asked Questions
What is ParagonCare Service?
ParagonCare Service is the consolidated entity that combines all of ParagonCare's service capabilities, resources, and expertise. It offers a comprehensive range of services from equipment repair and maintenance to Total Equipment Management for medical, scientific, and allied health industries in Australia and New Zealand.
What types of services does ParagonCare Service offer?
ParagonCare Service offers a broad spectrum of services, including Acute & Aged Care Telecommunication Monitoring Solutions, Biomedical Maintenance, Equipment Contracts, OEM Service Partnership, Optical/Ophthalmic Services, and Urology Imaging & Treatment. They also provide equipment repair and preventative maintenance, electrical safety testing and commissioning, and total equipment management.
What is Total Equipment Management?
Total Equipment Management (TEM) is a comprehensive service offered by ParagonCare that covers all of a company's engineering requirements. This includes managing valuable assets, repair services, preventative maintenance schedules, and service record traceability for all equipment under their care.
Does ParagonCare Service adhere to industry standards?
Yes, ParagonCare Service operates according to Australian Standards and manufacturers' recommendations and policies. They have invested significantly to maintain a continuous high level of service in line with International Standards Organisation (ISO) guidelines.
How does ParagonCare manage client assets?
ParagonCare utilises an Equipment Management System (EMS) to manage client assets. This system tracks equipment repair, preventative maintenance schedules, and provides service record traceability for every asset they manage.
What is an OEM Service Partnership?
An OEM (Original Equipment Manufacturer) Service Partnership provides equipment manufacturers and their representatives with professional and quality service representation. ParagonCare offers its expertise to support OEMs in maintaining their equipment.
How can I contact ParagonCare Service for inquiries or support?
You can contact ParagonCare Service by calling their main office at 1300 246 633 or by emailing [email protected]. You can also use the quick contact form on their website, specifying your business location and inquiry details.
What regions does ParagonCare Service cover?
ParagonCare Service provides client-focused service, support, and technology management to the medical, scientific, and allied health industry across Australia (NSW, VIC, QLD, WA, SA, ACT, NT, TAS) and New Zealand.
