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Diagnostic support that helps testing run with confidence
Talk to our TeamReliable testing starts with the impeccable support
Accurate diagnostics sit behind better clinical decisions. For hospitals, blood banks, pathology providers, and laboratories, every part needs to work together. You can’t afford to wait, and there’s no second chances. You need dedicated support from the start, at a high level. Through in-vitro diagnostics, ParagonCare supports Australia and Asia Pacific with systems, reagents, automation, installation, training, maintenance, and technical support.
Go Live with confidence, first time
Installation of a new diagnostic system shouldn’t feel like a disruption dressed up as progress. ParagonCare works closely with customers throughout the installation process, with collaboration, open communication, and a clear transition plan. Our team has a 100% success rate with installations, helping customers Go Live on time with a smooth transition. Full support is provided immediately after Go Live, with ongoing assistance available when required.
Training built around your team
Training should leave people ready to use the system, not quietly second-guessing it later. Immulab provides training for general operators and super-users, with programs designed in conjunction with each customer. Training is shaped around your team’s needs, helping users feel equipped across routine operation and maintenance.
Preventive maintenance that protects testing quality
In diagnostic testing, equipment downtime does not stay in the equipment room. ParagonCare provides preventive maintenance for analysers to support reliable performance, quality results, and fewer avoidable call-backs.
Immulab engineers have worked in blood banks, so they understand the importance of quality results for patient safety and care. That practical experience matters when your team needs support from someone who understands the environment, not just the equipment.
Emergency Servicing & Support
When urgent repairs are needed, ParagonCare provides 24/7 on-site support. Calls to the toll-free helpline are answered by the local Immulab Technical Services Team.
You can reach someone who understands the equipment, the setting, and the pressure exactly when you need the help.
Learn more about ParagonCare immulab
ParagonCare’s in-vitro diagnostic reagents are developed and manufactured by Immulab. Immulab specialises in immunohaematology, including reagent red blood cells, monoclonal reagents, and supplementary products for blood bank and pathology use. As part of ParagonCare, Immulab brings together local manufacturing, technical expertise, and ongoing product support for diagnostic environments where reliability is not optional.
Learn MoreFrequently Asked Questions
What are in-vitro diagnostics?
In-vitro diagnostics, often called IVD, are tests performed outside the body to help detect, monitor, or support diagnosis of a condition.
In healthcare settings, they play an important role in clinical decision-making because the result often informs what happens next for the patient.
ParagonCare supports this work through diagnostic systems, reagents, automation, training, maintenance, and technical support for hospitals, blood banks, pathology providers, and laboratories.
Who uses ParagonCare’s in-vitro diagnostics support?
ParagonCare supports clinical and diagnostic testing environments where reliable results, smooth workflows, and responsive technical support matter.
This includes hospitals, blood banks, pathology providers, and laboratory services.
Depending on the customer’s needs, support may include in-vitro diagnostic systems, reagents, automation, installation, operator training, preventive maintenance, and emergency servicing.
Where does ParagonCare provide in-vitro diagnostics support?
ParagonCare supports healthcare and diagnostic environments across Australia and Asia Pacific.
The service is designed for customers who need reliable diagnostic capability, local support, and access to technical expertise across installation, training, maintenance, and urgent servicing.
What installation support is available?
ParagonCare supports customers throughout the installation process, from planning through to Go Live.
The team works with collaboration, open communication, and transparency, helping customers manage the transition into daily use.
ParagonCare also has a 100% success rate with installations, supporting customers to Go Live on time with a smooth transition.
What happens after Go Live?
ParagonCare provides full support immediately after Go Live, with ongoing support available when required.
This helps customers move from installation into routine operation with more confidence.
It also means teams are not left trying to manage a new system alone once the launch moment has passed.
Does Immulab provide operator training?
Yes. Immulab provides training for both general operators and super-users.
Training programs are custom designed with each customer, so users are equipped for routine operation and maintenance.
The aim is to help teams use the system confidently in their own working environment, not just understand it during a training session.
What preventive maintenance support is available?
ParagonCare provides preventive maintenance for analysers to help support reliable performance and quality results.
The service is focused on reducing avoidable issues, supporting analyser performance, and helping customers maintain confidence in their testing environment.
Immulab engineers have worked in blood banks, so they understand the importance of quality results for patient safety and care.
Is emergency servicing available?
Yes. ParagonCare provides 24/7 on-site support for urgent repairs.
Calls to the toll-free helpline are answered by the local Immulab Technical Services Team.
This gives customers access to support when equipment issues need fast attention and delays can affect laboratory workflows.
Who is Immulab?
Immulab is part of ParagonCare and specialises in in-vitro diagnostic reagents for immunohaematology.
Its products include reagent red blood cells, monoclonal reagents, and supplementary products used in blood bank and pathology settings.
Through Immulab, ParagonCare supports customers with locally developed and manufactured diagnostic reagents, backed by technical product knowledge.
What does ParagonCare’s in-vitro diagnostics support include?
ParagonCare supports customers across the diagnostic testing environment, not just at the point of supply.
Support can include systems, reagents, automation, installation, operator training, preventive maintenance, emergency servicing, and Immulab technical support.
This helps hospitals, blood banks, pathology providers, and laboratories keep testing workflows supported before, during, and after implementation.
