Critical Communications Healthcare

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Home | Services | Critical Communications

Better healthcare outcomes through communications

ParagonCare’s Critical Communications services deliver an integrated capability designed for the demands of modern healthcare environments. From nurse call and integrated alerting to falls prevention and safety systems, our solutions are built to support faster response times, safer clinical environments, and better outcomes across both single and multi-site facilities.

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Years Experience in
Critical Communications

Help Desk Support
Nation-wide

Total Onboarding &
User Education

Our Critical Communications Portfolio

Falls Detection & Prevention Nurse Call, RTLS & Reporting Duress & Staff Safety Critical Alerts & Clinical Messaging Access Control CCTV & Security Voice & Cloud Communications

Reduction in patient falls

0 %

Increase in staff productivity

0 %

Increase in staff productivity

0 %

Falls Detection & Prevetion

Developed through a 2015 research collaboration between CoNEX Healthcare and Tan Tock Seng Hospital - Singapore's largest geriatric care facility - PreSAGE® is an AI-powered, thermal imaging patient monitoring system purpose-built to reduce falls in hospitals and aged care facilities. A comprehensive ecosystem designed from the ground up for privacy, clinical accuracy, and effortless 24/7 monitoring.

Falls Detection & Prevention by

AI-Powered Bed Exit Detection

The system captures temperature data only — no Personal Identifiable Information (PII) is collected. Patient privacy is fully protected, with no wearables or specialist equipment required.

Privacy-Preserving Thermal Imaging

The system captures temperature data only — no Personal Identifiable Information (PII) is collected. Patient privacy is fully protected, with no wearables or specialist equipment required.

24/7 Continuous Monitoring

Intelligent algorithms monitor patients around the clock, automatically managing alarms based on staff presence to maximise both safety and operational efficiency.

Web App Dashboard

A simple, device-agnostic dashboard provides real-time monitoring, incident review, and the ability to personalise care settings for individual patients from any internet-connected device.

Nurse Call, RTLS & Reporting

Our IP Nurse Call Systems go beyond traditional technology — integrating real-time location services (RTLS), intelligent messaging, and seamless staff communication into a single, unified platform.

At the centre of it all is CARM (Central Alarm & Reporting Manager) — connecting nurse call, duress, telephony, WiFi, smartphones, RTLS, and building management systems into one operational view, with real-time escalations, full audit trails, and comprehensive reporting across your entire facility.

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Nurse Call, RTLS & Reporting

Central Alarm & Reporting Management

Our CARM solutions allow events from any system to be monitored, actioned, and logged whilst simultaneously managing and creating outputs to other connected systems. Designed as an open system allowing communication between all types of critical solutions from almost any supplier.

RTLS - Personnel & Asset Tracking

Each IP call point in our nurse call solution is its own RTLS beacon, enabling tracking of staff, patients and medical assets for duress, movement and location throughout the site.

Management & Reporting

Our management & reporting solutions allow events from any connected system (nurse call, telephony, duress, WiFi, Smartphones, RTLS & BMS) to be monitored and managed, whilst supplying live and historical reporting for KPI and SLA management by the business as required.

CARM

Central Alarm & Reporting Manager

Duress & Staff Safety

ParagonCare Group Pty Ltd has been appointed as the authorised distributor of Duress solutions for the healthcare and aged care sector, with Total Communications - a specialist business unit of ParagonCare - leading all sales and support.

Duress delivers a market-leading personal safety platform, giving staff instant access to real-time, secure location monitoring when they need it most.

Duress & Staff Safety by

Duress App Series 3

The system captures temperature data only — no Personal Identifiable Information (PII) is collected. Patient privacy is fully protected, with no wearables or specialist equipment required.

Duress Phoenix Series 2

The system captures temperature data only — no Personal Identifiable Information (PII) is collected. Patient privacy is fully protected, with no wearables or specialist equipment required.

Duress Flacon Series 4

The system captures temperature data only — no Personal Identifiable Information (PII) is collected. Patient privacy is fully protected, with no wearables or specialist equipment required.

Duress Eagle

The system captures temperature data only — no Personal Identifiable Information (PII) is collected. Patient privacy is fully protected, with no wearables or specialist equipment required.

Critical Alerts & Clinical Messaging

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Nurse Call, RTLS & Reporting

Access Control

Powered by Integriti, our Security Management System brings your entire security operation together - CCTV, biometrics, mobile duress, intercom, fire, lighting, air-conditioning, and more - all managed remotely from a single interface.

Scalable, modular, and IP-based, it's built to grow with your organisation across single sites or multi-campus facilities, leveraging your existing IT infrastructure from day one.

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Access Control

Access Control Systems

Delivering state-of-the-art security with tangible cost savings through integrated access control and building automation - enabling your team to monitor personnel and vehicles, manage alarms, assign permissions, ensure compliance, and respond to emergencies and lockdowns, all from a single interface.

Fever/Virus Detection Technology

Screen staff and visitors at the point of entry with zero-contact thermal cameras — compatible with most existing CCTV, BMS, and nurse call systems. Available as a standalone station or fully integrated solution, with highly accurate body temperature measurement to ±0.3°C.

Thermal Handheld Camera Option

Quickly identify elevated temperatures in high-traffic environments with zero-contact screening — ideal for healthcare, corporate, and hospitality settings. Available for purchase or rent.

Access Control with Wrist Monitoring

Combining fast facial recognition with non-contact wrist temperature screening, our access control terminal manages entry to restricted areas while protecting staff, patients, and visitors from cross-infection. Supports face, card, password, and QR code authentication — integrating seamlessly with most nurse call, BMS, and security solutions.

CCTV & Security

Total Communications provides a wide range of integrated security and video surveillance solutions. CCTV systems that will enhance staff, patient and resident security whilst using analytics to observe falls, location and identification with real time analysis.

Our cloud enabled solutions with smart video search to automatically failover and can play offline media as required, incorporating video analytics with unlimited Users and unlimited recording.

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CCTV & Security by

Nx Witness VMS CCTV

Nx Witness VMS CCTV

Nx Witness VMS is an open IP video management system that makes managing your entire camera network simple - with centralised cloud-based remote access, a flexible grid interface, and seamless integration with third-party systems and devices.
Available on iOS and Android.

Advanced IP Video Management

Advanced IP Video Management

Nx Witness VMS is a cross-platform IP video management system built to be tailored to your environment - with server, desktop, mobile, and cloud applications that make it simple to view, record, and manage your entire camera network from anywhere. Available on iOS and Android.

Analytic Functions, Hybrid Analytics Detection

Analytic Functions, Hybrid Analytics Detection

Going beyond standard surveillance, our video analytics deliver intelligent detection and alerting for a wide range of critical incidents - including falls, bed and chair exits, violence, and inappropriate physical contact. Combined with face recognition, licence plate recognition, and blacklist alerting for comprehensive security across your facility.

Nx Witness VMS CCTV

Advanced IP Video Management

Analytic Functions, Hybrid Analytics Detection

Voice & Cloud Communications

Healthcare communication is evolving rapidly — and the expectations are high.
Mobility is now a baseline requirement, and seamless interoperability with clinical applications and messaging systems is essential to delivering quality care.

Our VoIP, WiFi, DECT and Cloud solutions are built for this reality — giving healthcare organisations the freedom to focus on what matters most: patient and resident care. We maximise the value of your existing infrastructure, supporting organisations across multiple sites and diverse systems with a flexible, phased approach to upgrades and expansion.

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Voice & Cloud Communications

Central Alarm & Reporting Management

Central Alarm & Reporting Management (CARM)

Our CARM middleware solutions allow events from any system (nurse call, telephony, duress, WiFi, Smartphones, RTLS & BMS) to be monitored, managed and logged whilst simultaneously creating outputs and escalation to other connected system.

Staff Duress

Staff Duress

As workplace risks grow, staff safety is no longer optional. Our duress and assist solutions cover fixed alarms, man-down detection, beacons, and tags/pendants across DECT, WiFi and smartphone - all integrated with in-building RTLS to pinpoint any duress event the moment it occurs.

Telephony Solutions

Telephony Solutions

Moving your communications solution into the cloud, we supply business class phone features without the cost and headaches of installing and maintaining on-premises solutions. We provide the flexibility to jump right into cloud communications or slowly migrate away from your existing solution. Future proof & feature rich, with a very affordable TOC.

Cloud Phone Systems

Cloud Phone Systems

Central Alarm & Reporting Management (CARM)

Staff Duress

Telephony Solutions

Cloud Phone Systems

Mini DAS

Distributed Antenna Systems

Our Mini DAS (Distributed Antenna Systems) solutions boost Telstra, Optus and Vodafone 3G, 4G and 5G signals in areas of poor or no reception - including basements, car parks and lifts - across hospital, aged care, retail and corporate environments.

Hard-wired from roof-mounted antennas to repeaters throughout the site, the system delivers reliable voice calls, data, and connectivity for devices including EFTPoS terminals, modems and cellular-based Nurse Call systems. Every installation includes a full site survey covering signal mapping, antenna location testing, cabling, fire seal and electrical safety reviews, with 12 months of complimentary maintenance included.

Phase 1

Survey & Design

Site analysis & carrier measuring
Full carrier signal measurement and location mapping across the site.

Desktop surveys
Plans reviewed against measured signal to model coverage.

On-site test measurements
Internal and external antenna location tests to confirm the design.

Phase 2

Install & Certify

Repeater & cabling plan
Equipment locations planned; building cabling routed with fire-seal conduits and fixings.

Desktop surveys
Building and electrical safety reviews throughout the install.

On-site test measurements
Electrical safety sign-off and personnel accreditation clearances.

Phase 3

Maintenance

12 Months Maintenance
Every Mini DAS install includes ongoing repeater system maintenance for the first 12 months at no cost, as standard.

Service, Support & Maintenance

Helping hospitals and aged care organisations maximise the value of their existing infrastructure across multiple sites and systems.

Our 24/7 single point of contact team triages every issue to determine the fastest resolution path - coordinating technical resources and contractors, educating users, managing Moves, Adds & Changes (MACs), and reporting on all interactions against agreed KPIs.

Our remote monitoring capability goes further, proactively detecting and resolving issues across your on-site systems before local staff are even aware there's a problem.

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Service, Support & Maintenance by

Critical Communications

Critical Communications

Nearly 30 years supplying and supporting healthcare-grade communications across Australia, covering VoIP, digital and mobile telephony, nurse call, staff duress, alarm management, access control, CCTV, cabling, and site auditing.

End-to-End Case Management

End-to-End Case Management

Full ownership of every reported issue from logging through to resolution, with regular business updates, root cause recommendations, and no case falling through the cracks.

Consolidated Invoicing

Consolidated Invoicing

Contractor payments are managed and bundled into a twice-monthly statement, simplifying administration for finance teams.

Critical Communications

End-to-End Case Management

Full ownership of every reported issue from logging through to resolution, with regular business updates, root cause recommendations, and no case falling through the cracks.

Consolidated Invoicing

Contractor payments are managed and bundled into a twice-monthly statement, simplifying administration for finance teams.

Partnering with the best

ParagonCare brings together a portfolio of world-class brands, delivering leading technology and support across all healthcare sectors.